Art Friend

Art friend at Bras Basah complex has been around for some time (before pandemic). It has recently been renovated; it is quite organised and neatly displaying the goods and products. A haven for artists of all sorts. A relatively big Art friend shop in Singapore. Art supplies are not cheap in Singapore, but this would be the best place to get most art supplies.

“Sebastian If you aren’t interested to become a service staff please stay home don’t destroy the business just because you are not interested or even you are the boss or supervisor these brands shouldn’t work with you.“ a reference to previous review others left, the younger staff are at least trying to help which I appreciate for their service and I would like to give them 5 star for it but as I met Sebastian whom is the manager of the store, he seems to lack the skills to speak and communicate with customers eloquently causing miscommunication and misunderstanding customers would have with the employee of art friend, he lack of understanding with customers to provide assistance and support customer needs . I begin enquires in buying air brush kit and compressor but when I look at the enormous price tag I was astounded the mark up art friend has input on. As I forward questions that I have to Sebastian in regards to the air brushes he implicit pushes me to buy compressor and the air brushes and implicit implicate that I do not know anything as much as he does. Despite I provide information for him to assist me in making better decisions and helping him in making sales, the reply he give is “ then you should buy on Amazon then” a rather ridiculous comment that thinking I am not supporting mortar and brick store, if that’s the case I wouldn’t have bought the air brushes from you , by doing so it’s a gesture of good will to support the younger staff in doing what they do but as for Sebastian art friend higher management you really need to rethink on allowing Sebastian to be working for you, his lack of communication skills is one of the factor that causes art friend to be losing business. Thank you very much !

Caring staff. ❤️ I was at the back of the store and asked a staff member if there were baskets. He told me they are up front, but then he looked down at my knee and told me he'd get it for me-- I'm still recovering from knee surgery 5 weeks ago and I'm in a small knee brace. Although he didn't know my story, his help was so much appreciated, as I have to limit my step count, and it's been a stressful 5 weeks. I didn't catch his name, but he made my day with his kindness. 🙏 Thank you!

Bras Brash art friend very disappointing. I bought 4 cans of spray in Nov just before I when overseas. After I reach home we tried the spray all works perfectly fine except for 1. Brought it back to the shop for exchange, at one glance sales man Sebastian who has been working there for more than 20 years said he cannot do anything because he mention that we should try before leaving the shop and the cashier should have told me to try which I clearly remember she didn’t, trying to brush me off and offf that attitude…. I checked there aren’t any instructions nor the cashier ever ask me to test the product before leaving. Throughout the entire conversation I was very polite but what I get is no no and no, it’s my fault that I never test before I walk out of the shop. Then I found out while leaving the shop, there is small cardboard test box is also hidden by the side of the cashier which no one will ever notice. So I walked to the shelves again and bought another bigger can of spray (thinner base this time), again the cashier did not mention that I should do the test. I paid for it and tested the entire bottle within the air condition shop. Sebastian came back to me while I was testing and told me that the box is just for testing, I told him “ya I was testing, cause I wouldn’t know if it will stop functioning half way” (sometimes that will happen) also I mention again the cashier didn’t instruct me that I should test, he was dumbfounded. He walked away and came back after a minute or so with the can which I pass him previously and said there was a stopper under the nozzle, then I asked him “so you want to refund this bottle or three other bottles because the other three bottles is without the stopper”, he then didn’t know how to reply again and went away. That smell sent some of the customers walking out of the shop without buying anything. I was an art student 20 years ago and is always interested in arts and crafts. Art friend has been my only choice now for my kid because of the vast brands art friend holds . But seriously if that kind of service staff you have turns me off entirely. Sebastian If you aren’t interested to become a service staff please stay home don’t destroy the business just because you are not interested or even you are the boss or supervisor these brands shouldn’t work with you. #Artfriend Place the test box out of sight isn’t going to help, plus it’s in an air conditioning this causes health and environment issues to your staff and customers, also by not briefing your floor staff what to do, then don’t put the blame on customers. #MOM Art friend isn’t taking care of staff’s health and well being is that correct? #SCFD I don’t see any fire extinguisher near to the testing area which could cause fire, especially testing of spray is performed. Plus the testing box is made up by a random cardboard box? #NEA Is thinner base products allowed in enclosed air conditioning area?